Qualifying Life Events - Broker Instructions

Life Events Overview

In order for Life Events to be an option for users, the group must be in New Hire Mode. In order for the system to determine if a user needs to have access to the Life Event tool or the New Hire Enrollment tool, it will use employee’s hire date and the number of days you allow users to go in and complete their new hire enrollment. If the user falls outside of those parameters, the system will allow the user to enter a Life Event instead of enrolling as a New Hire. EasyAppsOnline will notify you when a Life Event has been submitted and you or the employer will take care of finalizing the submission.

Turning on Life Events

1. Go to the menu option for Company Settings and select Enrollment Modes/Dates:
   
   
   
2. On the next screen chose New Hire Mode in the Mode menu.
   
   
3. Next, type in the number of days you want to allow employees to complete their new hire enrollment (take into account their eligibility period when defining this number).
   
   
4. Choose Yes next to Allow Life Events/Changes. NOTE: Not available on Defined Contribution groups.
   
   
5. Select the Eligibility Period for the group from the drop-down menu.
   
   
6. Click Update to save the changes.

Managing Life Event Submissions

1. Once a life event is submitted by an employee you will receive a notification email. Anyone else you have set up in the Company Settings to receive notifications will also receive an email notification. In addition, you will see a message in yellow at the top of your main EasyAppsOnline screen when you log in. Click the link to open the Life Events Management screen:

2. The next screen will display the life event request. Click the View Change button to see the details:

3. The details will show the Employee’s Name, Reason for Change, Date of Event, the Employee’s Current Coverage, the Employee’s Currently Approved Dependents and their Coverage, the Pending Coverage Changes and the Supporting Documents submitted by the employee when they added the life event:

NOTE:  Submitted Documents – EasyAppsOnline does NOT keep copies of supporting documents uploaded by employees. We recommend that you save a copy of these with your client records.

4. You can perform 1 of 3 tasks: Request Change From Employee, Approve Change Request or Deny Change Request:

5. If you need to have the employee make a change to the way they entered their life event information, click Reset/Request Change From Employee.Type in the reason you need to have the employee go back into their account and re-submit the life event. Verify the email address is correct and click Submit Request for Change to Employee:

6. If the employee entered the life event information correctly and provided the correct support documents, click Approve Change Request. Verify the email address is correct and click Approve this Change Request:

 7. If the life event request needs to be denied, click Deny Change Request. Type in a reason for denial, verify the email address is correct and click Submit Denial Reason to Employee:

8. You will return to the Life Event Management screen. From here you will see all Pending requests by default. You can also view previously Approved and Denied requests by clicking on the drop down menu next to Change Requested: 

IMPORTANT:  You or the employer is responsible for going to each carrier’s website and updating this life event information with them. EasyAppsOnline does not update this information with the carriers.