How do I reset an employee's Security Question?

Click Clients Locate the employee's company from the list. From the Choose an Action menu select Maintain Employees Locate the employee who forgot their security question. From the Choose an Action menu select Reset Security Question Select Yes to [...]

What happens if someone still refuses to provide the info and doesn't meet the deadline?

lthough the employees are not completing a paper application anymore, the rules of coverage still apply. If they do not provide their information to the carriers through our system then a paper application must be completed or they will NOT receive [...]

How do I terminate an individual employee but still keep their record?

From the My Companies page, mouse over the Employee Settings icon. Use the dropdown below the icon to select View Employees. Click the Choose an Action menu next to the employee's name, and select Terminate. Enter the Termination date and any notes you wish to include. Click Save To reactivate terminated employees, click Show Termed Employees from the View Employees page. Click Reactivate [...]

Does the Help Me Login button provide the employees with their username & password

Yes, the system will send the employee 2 emails. 1 with their username and another with their [...]

What to do when an employee states an error is received with regards to the SSN #?

First ask the employee if they have used the EasyAppsOnline system before,and if so, through which employer? If the prior employer is one of your clients then the employee can be moved from the old group to the new one. To do this: Locate the prior company in your client list. Find the employee's name and from the Choose an Action Menu Select Edit Account. In the drop down box under [...]