The HR contact apparently locked themselves out with the HR username & password

This is the error she received: COMPANY ACCOUNT DISABLED. PLEASE CONTACT A SYSTEM ADMIN. In order to reset the HR username and password (Indicated when the group is highlighted in yellow on your client list) follow these steps:1.) Click on Client2.) Find the Group3.) Select "Choose an action"4.) Select "Edit Company Information"5.) Just Click the Update Button at the bottom to [...]

How do I change the assigned HR Password?

Select Edit Company from the group's Choose An Action Menu. 2. Delete the current HR password and enter a new one 3. Select the Edit button at the bottom of the page to [...]

I know I created the group but now I can't find them in client listing?

1. From the aphabet the first letter of the company name. 2. Click link for SHOW ALL ACCOUNTS. 3. Select link to SHOW ONLY ACTIVE [...]

How do I show when and if an employee choose COBRA?

From the group's Choose an Action menu select Maintain Employees From the employee's Choose an Action menu select Edit Account Type COBRA directly after their last name The employee will then need to log in and change the Status drop down on the first page of the application My Profilefrom Full-Time to COBRA. Remember the employee must re-sign the application to show [...]

How do I reset an employee's password?

To reset an employee's password please follow the below steps: 1. Click on Clients 2. Locate the company 3. Choose an action > Maintain Employees 4. Locate the employee 5. Choose an action > Reset act/pwd 6. If the employee's email address is on file they will be notified automatically with their new password. If no email address is on file you must directly contact the [...]