Where are the instructions I send my client?

To locate the instructions you send the client Navigate back to the Main Menu where you first log in. Click [...]

The HR Account has been locked out. What do I do?

An HR Administrator that enters the wrong password 3 consecutive times will be locked out and the company will be highlighted on the Clients page. Example Message: COMPANY ACCOUNT DISABLED. PLEASE CONTACT A SYSTEM ADMIN. To unlock the HR account Click Clients Locate the company and select Choose an action Click Edit Company Information Click Update at the bottom of the page to restore [...]

What can I provide clients requesting more information on EasyAppsOnline's Security Policy.

What do I tell my clients who have questions about the security of EasyAppsOnline? We sign Business Agreements with the carriers that we represent in regards to the security of our clients. You may also tell your client that we implement the following processes to ensure the protection of data: "Intrusion" testing on a regular basis in addition to having hardware, software firewalls, and [...]

Where can an employee go to chat with support online?

Employees may visit http://www.easyappsonline.com and the chat request window will automatically appear when the page loads. We recommend only providing this as a solution if you are not able to assist the employees with their general [...]

How do I answer the employee support questions when I receive an "Employee Support Request" email notification?

When an employee has a question on their application they have an option called "Request Support" that allows them to ask a question and the system will email the broker attached to this group to notify they have pending questions that need addressed in their EasyAppsOnline portal. To answer the employee support requests Log into your EasyAppsOnline Broker Account Click the link Employee [...]